Enterprise

  • Customer Service Representative - Calgary International Airport

    Category
    Customer Service/Support - Customer Service/Support
    Location
    Calgary
    Requisition Number
    2018-258632
  • Overview

    We have an immediate opening for a Part Time Customer Service Representative in our Calgary International Airport.  The Customer Service Representative would provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. In this position you will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our location.


    Location:  Calgary International Airport 

    Rat of Pay:  $16.00/Hour 

     

    We have multiple openings for this position with the following schedules:

     

    Schedule A: Sunday to Wednesday from 6:30a to 11:00a

    Schedule B: Tuesday to Saturday from 6:30a to 11:00a

    Schedule C: Sunday to Wednesday from 6:15p to 12:00a

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    •  May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Qualifications

    • Must be at least 18 years old
    • 2 year College Diploma 
    • Must have at least 2 years prior customer service, retail, or administrative support experience
    • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
    • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
    • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three year
    • Must be able to work 3-4 shifts/week from 15:30-24:00 

     

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