Enterprise

  • Sr. Customer Assistant Representative

    Category
    Customer Service/Support - Customer Service/Support
    Location
    Victoria
    Requisition Number
    2018-257122
  • Overview

    Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in North America. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues over $22 billion. 

     

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. 

     

    This is a part-time position based out of our branch location in Sidney (9429 Canora Rd, Sidney, BC, V8L 1P2). This position pays $15.50 per hour. 

     

    The schedule for this position is as follows:

    Sunday to Monday - 5:00PM-11:00PM

     

     

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    •  May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service, retail, or administrative support experience
    • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
    • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
    • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 

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