Enterprise

  • Customer Assistance Representative

    Category
    Customer Service/Support - Customer Service/Support
    Location
    Bracebridge
    Requisition Number
    2018-247326
  • Overview

    We are a multibillion-dollar industry leader that is rapidly expanding and growing! At Enterprise Rent-A-Car, exciting careers and opportunities are made possible. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.


    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees!

     

    We have an exciting opportunity for a Customer Assistance Representative to work at our Bracebridge and Huntsville branch locations. The Customer Assistance Representative provides a high level of face-to-face customer service and supports customers’ branch and rental needs. Through training, the Customer Assistance Representative will gain the knowledge and hands-on experience necessary to provide administrative support and service customers.

     

     

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    •  May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some university or college preferred
    • Must have at least 1 year of customer service, retail, or administrative support experience
    • Must be authorized to work in Canada and not require sponsorship now or in the future
    • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
    • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 
    • Must be able to work flexible hours: Monday, Tuesday, Thursday & Friday: 8:00AM-5:00PM, Saturday: 9:00am-12:00pm (35 hour max)

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