Enterprise

  • Part Time Customer Assistant Representative in Canmore/Banff

    Category
    Customer Service/Support - Customer Service/Support
    Location
    Canmore
    Requisition Number
    2018-246558
  • Overview

    The Part Time Customer Assistance Representative (CAR) will work out of our Canmore and Banff location  and provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our airport location.

     

    Rate of Pay: $15.60/hour 

     

     

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    •  May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Qualifications

      • Must be at least 18 years old
      • High school diploma or GED equivalent required
      • Must have at least 1 year prior customer service, retail, or administrative support experience
      • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
      • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
      • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years\
      • Must be able to work the following schedule 
        • Monday:            8am - 2pm
        • Tuesday:            8am - 2pm
        • Wednesday:       8am - 2pm
        • Thursday:          8am - 2pm
        • Friday:              11am - 5pm 

     

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