Enterprise

(Part-Time) Sr. Customer Assistance Representative - Dryden

(Part-Time) Sr. Customer Assistance Representative - Dryden

Job ID 
2017-229129
Category 
Customer Service/Support - Customer Service/Support
Location 
CA-ON-Dryden
Area 
Dryden

More information about this job

Overview

Equal Opportunity Employer

 

 

 

The Part-time Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This position is based out of the Dryden, Ontario location. Hours of operation are Monday to Friday from 7:30am to 6:00pm and Saturdays between 9:00am to 12:00pm. This role is available as regular part time (up to 32 hours per week) and will include a regular rotation of days and weekends.

 

This position offers an hourly rate of pay of $14.50.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service, retail, or sales experience
  • Must be authorized to work in Canada and not require sponsorship for this position now or in the future
  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 

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