Enterprise

Customer Service Representative - Temporary Full-Time - Red Deer

Customer Service Representative - Temporary Full-Time - Red Deer

Job ID 
2017-227827
Category 
Customer Service/Support - Customer Service/Support
Location 
CA-AB-Red Deer
Area 
Red Deer

More information about this job

Overview

We are looking to hire a Temporary Full-Time  Customer Service Representative at our Red Deer, Alberta location. The temporary contract would be for a period of three (3) months.

 

The Customer Assistance Representative (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

 

 

Responsibilities

  • Take incoming calls for reservations, rate quotes, and general questions and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops. and other vendors.
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist to assess condition of rental upon return.
  • Process returns, check-ins and exit kiosk transactions.
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features and other services.
  • May sell optional protection products, upgrades, fuel options and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.

Qualifications

  • Must be at least 18 years of age.
  • Must have a current and valid "class 5" driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record (DUI/DWI).
  • Proficient in English, written and verbal comprehension.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the shifts described in the job description.

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