Enterprise

Administrative and Customer Service Representative

Administrative and Customer Service Representative

Job ID 
2017-225981
Category 
Customer Service/Support - Customer Service/Support
Location 
CA-BC-Kelowna
Area 
Kelowna

More information about this job

Overview

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

 

This position is based out of our Kelowna Airport location.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • May assist with or perform customer pick-ups in a safe and courteous manner
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED required; some college preferred
  • Must have at least 6 months of prior customer service, retail, or administrative support experience
  • No drug or alcohol related convictions on driving record (DWI/DUI)  in past 5 years
  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Ability to work a mix of weekdays and weekends desired

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