Enterprise

Greeter

Greeter

Job ID 
2017-200658
Category 
Customer Service/Support - Customer Service/Support
Location 
CA-ON-Toronto
Area 
Toronto Pearson Airport

More information about this job

Overview

Equal Opportunity Employer

 

 

 

We are a multibillion-dollar industry leader that is rapidly expanding and growing! At National Car Rental and Alamo Rent-A-Car, exciting careers and opportunities are made possible. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees!

 

National & Alamo have an exciting opportunity for a Full-Time Greeter to work at our Toronto Pearson International Airport location. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. The Greeter also provides members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines, and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain Emerald Aisle for cleanliness.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications

  • Must be at least 18 years of age.
  • Minimum High School Diploma or G.E.D. required.
  • Minimum 1 year experience in a customer service role.
  • Must possess excellent verbal and written communication skills
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. 
  • Must not have any drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work scheduled shifts between the hours of 5:30am -12:00am, Monday to Sunday (8 Hour Shifts).
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